How it Works

Yes. We offer different levels of label customisation based on our templates and your order size.
Please refer to page 24 of our Style Guide for more information.

We can also make further changes at an hourly design fee of $105.00. If you’re interested in this, please email us with a brief, a list of SKUs you’d like updated, and we’ll provide a quote.

Alternatively, you’re welcome to design your own labels. When placing your order, select the option: “I would like to design/supply my own labels.” Our Design Team will then contact you with templates and instructions to follow.

Yes. When placing your order, please select the option: “I would like to design/supply my own labels.” Our Design Team will then contact you via email with the templates and instructions to follow to design your own labels. Templates are only provided once an order is placed, based on the products ordered.

Please note: Customers are fully responsible for creating print-ready artwork based on our instructions. Our team will not make corrections or adjustments to files supplied as print-ready. For full guidelines, refer to our Design & Supply Your Own Labels Guide.

Yes, you can. There is no minimum order quantity (MOQ) for supplying your own printed labels.
However, we are unable to count these for stock purposes — please ensure you send the correct quantity.
For full guidelines, refer to our Design & Supply Your Own Labels Guide.

Yes. We offer professional design services including product renders and product catalogues.
You can learn more by reviewing our Design Services Guide. 

We don’t currently offer standalone logo design services. However, for high-volume or ongoing clients, we may be able to assist with basic brand asset creation as part of a larger project. Please reach out to discuss your needs and we’ll let you know what’s possible.

We offer both matte and gloss finishes. Each product has a standard finish based on the packaging type, but customisation may be available upon request.

Yes. We use generic barcodes by default, which are widely accepted.
If you need a custom barcode for a specific sales channel or country, you can supply your own to be included in the artwork.
Please ensure your barcode complies with your country’s regulations.

Yes. You’re entitled to one free logo or label style change per year.
Additional changes within the same year incur a fee of $105.00 per change.

To keep things efficient and fair for all clients, our Design Team operates via email only for day-to-day communication. This allows us to manage projects in order of receipt and keep everything on track. However, for larger projects or more detailed briefs, we’re happy to arrange a Zoom or phone meeting when needed. Just email us with your request, and we’ll coordinate a time that works.

Each account is limited to one template to ensure consistency across your brand and streamline production.

To maintain brand consistency, we allow one main logo per account. However, variations like submarks or secondary versions are absolutely welcome.

Yes. When placing a sample order, you can choose between:

• Generic “Be the Brand” labels (quickest labelling process)
• Branded samples with your logo (applied to one of our templates)

If you select branded samples, we’ll contact you by email to request your logo in the correct format and chosen style.

We print in CMYK only and do not offer metallic inks, foil stamping, or Pantone colour printing as standard. However, for large volume orders or custom packaging projects, we may be able to explore specialty print options through our extended network. If you're planning a larger run and have specific finishes in mind, feel free to contact us to discuss what you have in mind.

We accept logos in the following formats:

• EPS or AI files (vector format)
• PNG (300dpi, transparent background)

All files must be in CMYK colour mode (not RGB).

If your logo includes text, please ensure all fonts are converted to outlines/curves to avoid font substitution issues.

Yes. Once your label artwork has been approved, it’s saved to your account and reused for future orders—unless you request a change.

If you order a product we haven’t created a label for before, the Design Team will get in touch to confirm the artwork.
Please keep an eye on your inbox in case we need anything from your side.